വിക്കിപീഡിയ:Volunteer response team

If you disagree with the change made to an article where an OTRS ticket is used as the only reason, please email the OTRS volunteer or send an email to OTRS for someone else to review it and do not undo the change until discussion has concluded. The OTRS volunteer is likely in possession of confidential information that shouldn't be published on a public site.

In the context of Wikipedia, OTRS is used as a shorthand for the people, process, and software that surround the handling of email sent through the various Contact Wikipedia links. The software used for the processing of such mail is the Open Ticket Request System, which provides an organized way for multiple people to categorize and respond to email.

As of July 2006, approximately 200 emails per day are received, about half of them in English.

In the course of replying to emails, OTRS personnel may edit articles. Most frequently, such edits involve removal of vandalism or removal of unsourced derogatory assertions. Less frequently, OTRS personnel handle copyright infringement complaints using one of the standard processes, or delete personal information from article histories.

The contents of emails sent to the OTRS addresses are confidential.

OTRS is cross project and serves multiple languages, so details are at meta:

• OTRS
• Info-en mission

Dispute resolution

The confidential nature of OTRS communications makes normal wiki-based dispute resolution processes difficult, and often impracticable in many cases. This doesn't mean that OTRS editors can take arbitrary actions. The special procedure described at the head of this page ensures that disputed OTRS edits are subject to review. OTRS volunteers are ultimately subject to the communications committee and, as Wikipedia editors, to the Arbitration Committee through the normal processes of dispute resolution. OTRS volunteers are aware that "OTRS is 'not a badge'.

To facilitate peer review, OTRS volunteers are asked to reference the ticket number when citing OTRS as a reason for an action.

See also

• Wikipedia:Office Actions